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Fred Beans Ford of Exton complaints

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415 West Lincoln Highway
Exton , PA 19341 | Get Directions

(610) 363-2870

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fred Beans Ford of Exton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fred Beans Ford of Exton

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7/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/28/2022

Bought a 2013 Ford Edge SEL on Nov 11, 2021. Along with my car payment I purchased a 2 year extended warranty which I pay $39 a month added to my car payment. Check engine soon light came 2 days after I had it. They turned it out it keeps coming on car runs worse everyday. Might be catalytic problem not sure. They had my car 2 weeks 1 day done nothing but diagnosis a cam problem, #1 cylinder isn't firing needs a new engine . The warranty people wanted maintenance record between when I purchased and my last oil change with them. They sent me an oil change notice. I had to Email them a copy of my oil change from purchase between then an there oil change. I Emailed it. I call twice a day everyday about my car they keep saying they are waiting to hear from warranty department. Meanwhile senior citizen 74 yrs old no transportation, cant get my scripts, or the doctors or even to grocery store. I need my car fixed. I think they're taking advantage of me I BOUGHT A WARRANTY WHY WON'T THEY HONOR IT. I bought it for just such like this and now they don't wanna do anything. HELP ME PLEASE. Resolution Sought The diagnosis is my car needs a new engine or fix the one I have, which they said they can't because they're not sure of total problem. Damion is the gentleman in service I have been working with but his boss spoke to me Thursday and explain the whole problem to me. Said he'd get in touch with the warranty people again but still no results. It's probably cheaper to put in a new one than repair this one. Either way I want my car fix per warranty.

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