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Fred Beans Kia of Mechanicsburg complaints

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6302 Carlisle Pike
Mechanicsburg, PA 17050 | Get Directions

(888) 761-7950

http://www.fredbeanskiamechani...

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Total Amount in Dispute:
$7,350.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Fred Beans Kia of Mechanicsburg closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Fred Beans Kia of Mechanicsburg

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

I brought my car to the dealership to fix a check engine light they told me that it was all good and test drove the vehicle. Once I left the engine light came back on and had the same issue within less than a mile of me leaving the establishment. I took it back there they said they fixed it again and test drove it, after I left within 2 miles the same issue was happening even after they told me I wouldn't have the issue anymore and it was fixed. Resolution Sought Refund for my service.

9/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,600.00 Amount Settled: $0.00

Customer Complaint

8/23/2022

At the beginning of the year, I took my 2014 Kia Optima Hybrid to Fred Beans of Mechanicsburg because my car was making a weird noise when I would step on the break coming to a stop. $400 - $500 later, my car is still making the same noise. After bringing it back to find out it's on a recall list. After the engine was replaced, the noise continued. After bringing it in again, I was told the Hybrid Drive Motor Generator needed to be replaced. The part cost $ 1600.00 which must be paid up front, and there are no refunds, and they didn't know when the part would arrive. Now belts and the hybrid battery need to be replaced. Totaling $6600.00. Resolution Sought I want a reliable vehicle (new or used), because I was sold a broken car to begin with that turned into a money pit, and Kia wants to keep nickel and diming me to death with no resolutions or suggestions.

Company Response

9/1/2022

Good afternoon. We originally recommended a smaller repair which was declined on 03/18/22 which would have prevented this large repair. Currently his vehicle is undrivable and sitting our lot. I had already worked out a mutual resolution with Mr. Lomax and he promises on Oct 14th to pay for current owed money then we have a plan to move forward to assist him with repairing his vehicle.

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