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Fred Martin Superstore complaints

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3195 Barber Road
Barberton, OH 44203 | Get Directions

(330) 753-4444

http://www.fredmartinsuperstor...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fred Martin Superstore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fred Martin Superstore

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5/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/16/2024

I purchased a 2021 Nissan Rogue on September of 2023 from Fred Martin Superstore in Barberton, Ohio for $28,000. No longer than two weeks later, the car wouldn't start. I notified Fred Martin and bought the car in for service. They ran diagnostics on the car and I was told that it needed a battery they replaced the battery and charge me $240 for the part and $312 for the labor A little over six months later, the car engine light came on. I took it for service and they said that I had the wrong battery installed and I would have to pay another $600 I think it is only right if Fred Martin covers the charges for their mistake. I feel like I was sold a lemon the car broke down on me two months later and keeps breaking down. Resolution Sought I would like for them to give me a New car or pay for expensive .

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