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Freebird Shears complaints

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1101 Royal Parkway Suite 115
Euless, TX 76040-6703 | Get Directions

(888) 222-9930

http://www.freebirdshears.com

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Total Amount in Dispute:
$310.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Freebird Shears closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Freebird Shears

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10/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $309.58 Amount Settled: $0.00

Customer Complaint

9/29/2023

I placed an order for a shear set of 7 dog grooming shears on August 19, 2023. I ordered this particular set because the website says "ALL CUSTOM MADE SETS GUARANTEED TO SHIP IN TWO WEEKS". After two weeks when the order had not shipped I emailed the company on 9/2/23 and asked for status updates. I didn't get a response from the company for two days. And when I did get a response I was given a story about someone having a sick child so they were behind on orders. I let it go because kids get sick and stuff happens. But then they told me my order would ship that same day and to watch my email for tracking. My order did not ship. I gave them an extra few days just in case they were still behind and I emailed them again on 9/12/23. I asked them when my order was going to be shipped and let them know someone else at the company had told me they would have shipped several days earlier. Nobody responded to that email, but within 15 minutes of me sending the email I got a shipment notification. I have checked every day since then to see where the order is and when it is coming. USPS has not received my order from the company but the tracking number has been active for 14 days waiting. I have tried to be patient and lenient with this company but upon further research into the company this is a reoccurring problem. I feel as l though the company has taken advantage of me and stolen my money at this point. Resolution Sought Either send me my product that I paid for immediately or give me my money back.

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