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Freedom Chrysler Dodge Jeep RAM complaints

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2300 Highway 75 North
Sherman, TX 75090 | Get Directions

(866) 460-5010

http://www.freedomchryslerdodg...

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Total Amount in Dispute:
$4,054.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Freedom Chrysler Dodge Jeep RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Freedom Chrysler Dodge Jeep RAM

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1/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,054.28 Amount Settled: $0.00

Customer Complaint

1/4/2024

I have a 2000 Dodge 2500 diesel truck. Started getting fail codes for crankshaft sensor. They said the problem was the crank sensor harness. They never fixed it. They said the transfer pump was leaking, and replaced it. I found it wasn't the pump leaking. I replaced a Valve and it fixed it. They said they did a valve adjustment. I showed them where they didn't do it. So they finally did that. They finally did after I called them on it. Then they said the cam sensor needed replaced, and the harness overlay. They never did that. They wanted $2341.94. I paid them $450. They never did any of the work because the same fails were failing. I have all the paperwork in my possession. I feel they owe me the money back for ever doing the work or replacing items that never needed it. Resolution Sought Refund me of the work they never did. I would rate them as 0(Zero)

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