Complaints for Freedom First Financial in Covina, CA

1274 Center Court Drive Suite 107
Covina, CA 91724 | Get Directions

(800) 754-4511

http://www.freedomfirstfinanci...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of serious complaints alleging failure to negotiate debts as agreed, not returning phone calls or informing clients on the status of their accounts, and clients experience difficulty obtaining refunds when services were not provided.

The company responds to complaints by issuing partial refunds, explaining that the client was confused about how the program works and explaining what services are provided, and in some cases they advised that they did lower the debts owed by their clients.

Complaint Closing Statistics

0 complaints against Freedom First Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Freedom First Financial complaints