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Freedom Forever aka Freedom Solar complaints

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43445 Business Park Drive, Suite 104
Temecula, CA 92590 | Get Directions

(888) 557-6431

https://freedomforever.com/

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Total Amount in Dispute:
$396,233.00

Total Amount Settled:
$0.00

Complaint Experience

18%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

17 complaints against Freedom Forever aka Freedom Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
13	Unanswered

17 complaints against Freedom Forever aka Freedom Solar

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9/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/28/2024

Freedom Forever details an idea experience of getting solar panels, and the money you will save, to use on other things. Then when their equipment fails, they don't fix it, it's your fault, and you get the run around for a couple of months, before finally it's all your problem. Would someone please stop this business from taking advantage of people. I've lost faith in America, because they are still in business. What will it take? Resolution Sought Go out of business, because no matter how many lawsuits, they do not care and will not do their job. I don't want anything, but for them to stop screwing people.

8/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $40,444.00 Amount Settled: $0.00

Customer Complaint

8/1/2024

The case involves consumer fraud. On January 24, 2024, I paid $40,444.80 to a solar company called Freedom Forever (FreedomForever.com) (CSLB #1029644) for solar services, including design and obtaining a city permit in Hayward. As of today, August 1, 2024, almost eight months have passed, and they have not provided any service. I'm stuck paying both the bank loan and my electricity bill, which is around $1,200 per month. At this point, I want my money back from the company. They are not responding to my inquiries or the demand letter I sent, despite multiple calls or attempts. Resolution Sought Full refund

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