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Freedom Industries Clothing complaints

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280 North Midland Avenue
Saddle Brook, NJ 07663 | Get Directions

http://www.freedomindustries.c...

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Total Amount in Dispute:
$210.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Freedom Industries Clothing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Freedom Industries Clothing

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8/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

7/14/2023

I placed two orders for swim trunks. I planned to have at least one of these orders received for my vacation on July 22nd. First order placed on April 23 and the second ordered on June 10th. My account was charged $64.50 on April 22 for the first order and $34.50 June 12 for the second order. First contact with them was on May 19th regarding the first order. Freedom Industries assured me the first order would ship within 10 days. This did not happen. They sent me a $20.00 credit for future purchase which I used towards a second order. After placing the second order on June 10th, I again waited for my items to ship. On June 25th I sent another communication directly to the merchant to inquire why neither of my orders have shipped. With no reply, I posted a warning to others on their social media site regarding my experience on June 27th. Both orders now show as shipped as of June 28 following my post on social media on the shop app but still no further communication from the store. As of today, July 12, The first order has no tracking information and the second order does show a tracking label. The second order however, also indicates USPS has a label but is "waiting on item"!!! For weeks now it has been waiting on the item. This means there is no item. I have again attempted to contact the merchant but do not get any reply. Resolution Sought Refund me and stop advertising product they apparently don't have in stock to ship to customers.

11/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

10/28/2021

I bought (order# 251028) a pair of sneakers for $110 on 9/21/21 via their online website. I received the item on 9/25/21. The item did not fit properly so initiated a return process on 9/25/21. On 9/27/21 I received direction to ship my item back with a prepaid shipping label. On 9/29/21 the package was dropped off at USPS for shipping back to the company. Package delivered on 10/4/21. Since this date I have not been refunded. I have sent multiple emails asking for refund status and never once received an email response back. They do not have a phone number to call directly. This business took my money and my product. Resolution Sought I would like my money refunded to me.

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