Complaints for Freetricity in Hemet, CA - 100038657

40378 Vista Road
Hemet, CA 92544 | Get Directions

(866) 577-1861

http://www.freetricity.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Buyers allege that energy saving equipment purchased from the company is delivered with missing parts,or no batteries causing their systems to remain inoperable. Some buyers report the company offered to exchange the alleged defective product with an updated system but the company failed to ship the upgrade as agreed or it was excessively delayed which prompted further requests for a refund.

Other complaints filed by distributors allege the company fails to fails to ship wind generators for re-sale purposes. Distributors report receiving only partial orders, excessive waiting periods, and receipt of defective merchandise.

The company responds to some complaints by offering to replace defective systems with an upgraded model, offering partial refunds for missing batteries, asking buyers to return defective systems or parts to obtain a refund, or by denying refund requests based on their 90 day return policy.

Most distributor complaints are addressed by offers to ship merchandise, exchange defective systems, or by reminding complainants of their contractual obligations outlines in their distributorship agreement.

Complaint Closing Statistics

0 complaints against Freetricity closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Freetricity complaints