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Freeway Towing complaints

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532 Broadway Suite 164
El Cajon, CA 92021 | Get Directions

(619) 631-4516

http://www.freewaytowingelcajo...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Freeway Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Freeway Towing

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5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

On 4/6/2024 about 1:32 in the morning we called the towing company and it was freeway towing that showed up he told us 2.5 miles charged us 295.265 for the hookup and 30 for mileage it went 2.5 mi and we had to pay $295 my name is Darlene you can call me back. I cannot believe how much you charge this it was outrageous but because he told the car we had to pay it that's just I've never heard of such a thing towing it 2.5 MI. Resolution Sought I would like the business to refund my money because I think that's outrageous price to tow a car from first and Main to Greenfield and oral area 2.5 mi 295 that's outrageous it's unheard of and illegal I'm pretty sure

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