Find a reputable business?

Complaints and Resolutions

Freeway Toyota of Gilroy complaints

Read Complaints File Complaint View Full Report

6800 Automall Parkway
Gilroy, CA 95020 | Get Directions

(408) 685-0754

http://www.freewaytoyotagilroy...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$22,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Freeway Toyota of Gilroy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Freeway Toyota of Gilroy

Sort by

7/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $22,000.00 Amount Settled: $0.00

Customer Complaint

7/5/2023

I need help getting my refund of $22,000 back from freeway Toyota they are not complying with agreed amount of refund also they sold me a vehicle as new when it had had over 100 miles on it they also gave me a fair market quote for a 2022 vehicle when I was returning a 2023 vehicle that I had for only 7days. Resolution Sought I want my money that they owe me. Nothing more.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile