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Freight Fowarding Group complaints

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451 South Brand Boulevard #204
San Fernando , CA 91340 | Get Directions

(888) 274-9844

https://freight-fowarding-grou...

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Total Amount in Dispute:
$2,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Freight Fowarding Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Freight Fowarding Group

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11/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,100.00 Amount Settled: $0.00

Customer Complaint

10/27/2022

On June 20th we did a los for this company the broker who is Luke necee mention the degree we had to have on the refer however I decided to put it on 30 degree. I carried meat the company did accept the meat however it was supposed to be 0 degree. Luke has not paid us since them because he was waiting for the meat to be sold. After 4 months it sold have been sold . I need to get paid since I waisted time, gas, and miles on my truck . I have all the proofs. Resolution Sought I would like the business to pay my 2100 as soon as possible.

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