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Fremont Cadillac complaints

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5939 Auto Mall Parkway
Fremont , CA 94538 | Get Directions

(510) 686-8969

http://www.fremontcadillac.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fremont Cadillac closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fremont Cadillac

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10/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/15/2022

BUY @ YOUR OWN RISK!! If you KNOW WHAT'S BEST for you...Don't buy a Cadillac and their SERVICE DEPT in Fremont CA is trash ....I reported a problem with my vehicle transmission 3 times while it was under warranty and they did nothing...The transmission WENT OUT right after my service warranty ended..Of course!!! I contacted the same service depth (Fremont Cadillac) and explained the situation. The service manager told me he understood the situation and to being my car in so they can take a look at it. He made it sound like he was going to take good care of me; yeah right. After I paid to have my vehicle tow to the Fremont Cadillac this joker (service manager) text and said your vehicle arrived and I would have to pay 185.00 for diagnostic test. To add insult to injury, this situation wouldn't have happened If the people his company HIRED was doing their jobs. Don't take my word for it. I have the service records to prove it. They don't stand behind their product. Need proof, email me. By the way I placed a complaint with GM corporate and emailed my complaint to their CEO, CFO, and two districts mangers and neither of them DID ANYTHING ABOUT IT...Don't BELIEVE the hype in their fake commercials. Resolution Sought Stand Behind their product.

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