Complaints for Frida Promotions in Commerce, CA

2112 South Atlantic Boulevard
Commerce, CA 90040 | Get Directions

(323) 267-1375

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the quality of the products received does not match the quality of the products advertised. Some complainants only received partial deliveries of music CD's. After contacting the company for refund instructions, consumers are told the company does not offer refunds. The company responds to complaints by stating the consumer received the same product as advertised on TV, the product pruchased was a special promotion and therefore all sales are final, or by stating they have not received the product back from the consumer. One complaint remains unresolved, meaning the customer is not satisfied with the company's response. A few other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Frida Promotions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Frida Promotions complaints