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Friedmans Appliance complaints

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1827 East Spring Street
Long Beach, CA 90806 | Get Directions

(562) 989-7756

http://www.friedmansappliancec...

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Total Amount in Dispute:
$2,908.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Friedmans Appliance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Friedmans Appliance

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3/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,908.00 Amount Settled: $0.00

Customer Complaint

2/17/2022

Consumer alleges your company delivered the wrong hood and refuse to take it back. Consumer placed an order for a hood on 12/24/2022 and paid $2259 for the hood and $649 for a ventilator as well as a delivery fee of $100 which she had to pick the order up herself. The hood was delivered about 3 weeks later however the they were not ready to install it until the kitchen was ready. About a week ago the installer was ready to install the hood and when they opened the package they realized that the hood was the wrong one, they received a hood for a restaurant kitchen not a residence, it was too big. Consumer had to go to a local store to purchase the correct one. She reached out to your company and the manager Fernando acknowledge there might have been a miscommunication however refused to take the hood back. The hood was not used, however the package had to be opened because they could not tell what it looked like until it was opened. Consumer wants a full refund for the wrong item. Resolution Sought Consumer wants a full refund for the wrong item.

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