Find a reputable business?

Complaints and Resolutions

Friendly Ford of Hamilton complaints

Read Complaints File Complaint View Full Report

2536 Route 12B
Hamilton, NY 13346 | Get Directions

(315) 824-2440

https://www.friendlyfordhamilt...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$14,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Friendly Ford of Hamilton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Friendly Ford of Hamilton

Sort by

7/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

7/3/2024

I financed my 2016 ford escape from friendly ford in Hamilton in March 2024. About a month and a half later it went back into the shop for a wheel bearing and the transfer casing in which my warranty covered up to almost $4000. I also didn't have my vehicle for about a month while they fixed it as they did provide me with a loaner. Now not even having my car back a few weeks something else is wrong with my vehicle. Service at friendly ford was getting it set up with the warranty to be fixed but the salesman's at friendly ford kept telling me to wait because they were trying to get me out of this vehicle and into something more reliable. Now that they have ran my credit and my cosigners credit twice because the first time they ran it, they had my income in wrong for the bank and then when they ran a second time now they're telling me and my cosigner that I need a different cosigner! So there's nothing they can do to get me in a different vehicle. Now that I know this and they ruined my credit even more I contacted service department and they had closed my case because sales told me to wait so here. I am sitting with a broken vehicle and don't know if my warranty is going Deal with my case again and that it's going to take a few weeks for them to build my case to fix my car. I don't feel this is right I put my trust and faith into them to get me in a vehicle and a vehicle that I'm paying for! Resolution Sought I would appreciate the business to make this right either by my car back for what I have left and the payments that I've paid on it or get me out of it! I am a single mother of three children two jobs just to end me and it's a hassle now nobody wants to return my phone calls or answer my messages at the dealership and I don't feel that's fair or right.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile