Friendly Way Motors complaints

We try to help our customers as we can upon approval of the owners and upon the situation of the vehicle. If we did not want to help him, clearly it would be noted in the texts. All vehicle contracts sold through Friendly Way Motors are sold AS IS. He sent his vehicle to our lot without notice via a transporter and had the unit dropped to our lot with no warning. We use sublet mechanics. He did not like the time frame of the vehicle being on the lot for a week or two and again without notice had the same transporter pick up the vehicle. He took the vehicle to another mechanic. Upon research under sunbiz.org the business is no longer active. Therefore, is not able to provide legal documentation of an estimate. The estimate was for an ac compressor part/labor equaling to the sum of 1300.00. Clearly this was not a mechanical issue and we said no. We asked that he submit an estimate on the mechanics of the vehicle, in which we never did. I spoke to the owner about his complaint about the battery, alternator and power steering. It was agreed between the both of them on speaker phone that we would fix the alternator, diagnose the issues of the power steering and determine $$ on that after the fact and he would be responsible for the battery. The owner had me text him the address to the mechanic shop and when to have the vehicle transported. I have a text on July 1st sending him this information, he responded with an "alright" on July 3 and on July 5 he did not agree to what was being offered. The vehicle was diagnosed with an Air Compressor issue, our mechanic also determined that the compressor was wreaking havoc on his other mechanical parts in which was causing them to not function properly. Upon fixing the compressor everything else should work. Per his original estimate this mechanic was correct in stating the AC compressor needed to be replaced and the cost was just at 1300.00. The vehicle is sold AS IS and an AC compressor can go out on anyone so the owner asked him to pay 400.00 towards the repairs (parts) and we would take in the difference of the remaining balance. The owner explained he is not getting a new car and this is what we will be do. We have ordered the parts and are currently waiting on them to arrive. He told the owner he would pay that 400.00 in 3 weeks. 7/11/22, this is where we stand with repairs. The contract he signed states his payments. Promissory note and an amortization schedule. He signed all three. His 1st payment, a pick-up payment was 673.00 for his taxes/tag transfer, title, doc stamps and our title clerk charge. We gave him until 5.2.22 with a grace period of a few days if needed. You can refer to his promissory note for this information. 5/10, I texted him that I still had not received payment. Response was made on 5/13 his payment was not going through. 5/14, he started to negotiate his payment with me. I changed his due date for the pick-up payment to 5/30 in the system, because this system would red flag him and I was trying to help his account as I knew he was having mechanical issues. I absolutely DID threaten to repossess the vehicle. He paid after hours 5/18 and it was applied 5/19 as that day's collections had been closed. Mr. Mcmillan paid 640.91, 17 days late to the original contract. I allocated 473.00 toward his pick-up payment and 200.00 to his first car payment so that he would not start accruing late fees. Once his car payment begins to accrue days than at any point of payment default per his repossession agreement, I can repossess the vehicle. (see agreement attached). 2 weeks later his account was still owed 200.00 for the remaining balance of the 673.00 pick up payment and another payment of 200.00 that had accrued to the account. He is on a bi-weekly payment contract. I sent him a collection text on 5/31. stating he was past due 400.00 and he paid in full 6/1/22; 29 days after his original contract, he paid the 673.00 in full. He was charged 289.10 for a new tag. He said he has a tag to transfer $4.60 fee applied. His information showed 0 tags on transfer. There are no extensions to provide a transfer of registration. He was told to get a new tag on 5/31. He could not pay for the tags $289.10. We allowed 3 installment payments of $98 with his car payments until the car was paid in full. He is past due $411, $289.10 for tags, $400 parts. We waived $25 late fee on his repo agreement. His insurance lapsed on 6/29 and cannot be renewed until past payments and new down payment is made. He is liable for damages. He has not made a payment since June 1.

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