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From You Flowers, LLC complaints

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143 Mill Rock Road East
Old Saybrook, CT 06475 | Get Directions

(800) 838-8853

http://www.fromyouflowers.com/

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Total Amount in Dispute:
$1,077.00

Total Amount Settled:
$825.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

17 complaints against From You Flowers, LLC closed in last 3 years.

Complaints	Type of response
14	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

17 complaints against From You Flowers, LLC

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3/3/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $100.55 Amount Settled: $100.55

Customer Complaint

2/16/2024

I placed an online order to be delivered it on Valentine's Day it never showed on the day it said it would I canceled the order and two days later they took my money out of the account anyways. Now there arguing with me that they put the money back in the account and they didn't. Resolution Sought Stop lying to people about there delivery date.

Company Response

2/19/2024

We have spoken to the customer, provided a full refund, and $75 complimentary florist designed arrangement. Please let us know if we can assist further. Sincerely, From You Flowers

3/3/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

Ordered flowers for my daughter on 2/13/24 to have delivered on 2/14/24. They showed delivered and they were not. They were asked to deliver again. This time they delivered to the wrong address. The customer service is horrendous and you can't understand anything they say. I had to have them repeat themselves the whole time. So much background noise it was almost impossible to hear. Resolution Sought Ship the product to the correct person.

Company Response

2/20/2024

A supervisor has contacted the customer, left voicemails and sent emails. She has been refunded in full, and offered a $75 complimentary florist designed arrangement. Please let us know if we can assist further. Sincerely, From You Flowers.

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