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Front Royal Buick GMC complaints

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9015 Winchester Road
Front Royal, VA 22630 | Get Directions

(540) 636-2986

http://frontroyalbuickgmc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Front Royal Buick GMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Front Royal Buick GMC

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10/25/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/27/2021

I took out extra ins on my car payment for any dents, scrapes scratches ,cracked windshields flat tires. I called them once the guy told me to bring it up which is an hr n a half away well I did the service guy wouldn't even walk out n look. He said turn in to your ins why would I do that if I pay extra on car payment in case something like this happens ..so they will not answer me or my calls Resolution Sought I would like the company to fix it and stand by there word papers were signed so its all in contract

Company Response

10/13/2021

Ms. McCoy purchased a policy that covers dings and dents no larger than 4 inches in diameter. It is not an insurance policy against larger damage. Claims for that must be sent to her insurance company. When she came in with her vehicle our General Sales Manager looked at her damage and explained the options to her. We had pictures of the damage which was much larger than 4 inches. I am enclosing a copy of a contract with the portions about the size of the damage underlined. I have called the customer at 3:50pm on 4 October 2021 and left a message with a phone number to the company to initiate her own claim and my name and number if she would like to discuss this further.

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