Frontier Airlines complaints

I signed up for a go wild pass in July 2025 that was supposed to last from September 2025 through February 2026 I did not sign up for anything reoccurring. They automatically opt you in. I did not want the service. I did not need the service they sneak this in on you and then charge your card almost $300 out of nowhere and when you call and try to get your money back they say oh you didn't call within 24 hours 24 hours. I have never used the service. I definitely never used it since it's renewed. I disputed it with my bank. They initially gave me my money back but then frontier had them put it back on when I spoke to the frontier supervisor she said she could not refund me my money because they didn't have it. They said that the bank my bank took the money back from them, which was a complete lie and I have her on voice recording saying that when I call them to dispute it with them to get my money back because I have not used the service they lie and give me the runaround. All I want is my $300 back for a service that I did not use and I did not want and I was tricked in signing up for Resolution Sought I would like my money back in full the $299

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On March 8, 2026 I was suppose to catch a flight, my last flight out of 3. I was told on my 2nd flight that my layover would be in Chicago, I noticed I was charged for a booking for this flight even though I had not yet agreed to book this flight. The booking was booked for a layover in Orlando, with a time of 15 hours. If I had not looked I would have not known. I have disabilities and traveling alone. I asked for accomadations, which ended up costing me more money. They charged me $100 for my bag instead of $79 based on the weight. But they wont take the bag until 3 hours before my flight. I have been sitting on the floor or a metal bench waiting for my flight. I was given no assistance with my luggage, When I took my bag to check in they agent then told me it was $155 and that I need to pay it within 5 minutes or I will miss my flight. He was telling me I had to pay with a physical card, but I dont have one. I wasnt able to pay for my bag. I checked my bag, and now it is in St Louis, and I am stuck here because there was an issue with my ID with the TSA agent at LAX- I had not had an issue on any of my other flights. Now I have been stuck at LAX for 2 days. In order to get my bag I would have to pay for another flight. Resolution Sought A full refund for all the flights and baggage fees paid.

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