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Frontier Communications Corp. complaints

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1300 Columbus-Sandusky Road N. c/o Customer Relations
Marion, OH 43302 | Get Directions

(585) 777-1000

http://www.frontier.com

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Total Amount in Dispute:
$20,178.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

60 complaints against Frontier Communications Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
59	Unanswered

60 complaints against Frontier Communications Corp.

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9/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/14/2026

I have not had a phone for 4 days. I have called Frontier repeatedly & they keep saying what time appt is & they don't show. That was to be yesterday-didnt show. Then they said technician was here this morning. I was home- he never made contact with me. When I called today, he then said they would come tomorrow. I am 88 years old and have medical conditions. I have now been without a phone for 5 days. Please help Resolution Sought Fix my phone!!

6/23/2026

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

5/28/2026

Cancelled my service - they stated I cancelled within billing cycles, which would affect how much I pay, and on top of that they are charging me a restocking fee. I have to send back the equipment within 30 days. They are also charging me a $50 cancellation fee on top of the restocking fee. Resolution Sought To not charge a restocking fee

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