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Frontier Communications Corp. complaints

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1300 Columbus-Sandusky Road N. c/o Customer Relations
Marion, OH 43302 | Get Directions

(585) 777-1000

http://www.frontier.com

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Total Amount in Dispute:
$14,167.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

98 complaints against Frontier Communications Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
94	Unanswered

98 complaints against Frontier Communications Corp.

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5/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/19/2024

Had fence put up they cut our cable been calling since Tuesday they hang up on you we have no phone tv or computer. Resolution Sought Need someone to put new cable in to the house.

5/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/10/2024

When I call my sister in a Gillespie IL nursing home, she complained of a lot of beeps, and I hear someone dialing. We have many times been dropped. Tonight we were cut off 7 times in approximately 15 min. I have talked with several people who say they are a terrible company. Frontier is a good name I guess for the company., been around too long. When I got online they wanted me to pay to get the problem solved. This happens also other people. Resolution Sought We would like the phone company to fix the problem of beeps and dropping our calls.

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