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Frontline Construction 912 complaints

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7364 Hodgson Memorial Drive
Savannah, GA 31406 | Get Directions

(912) 323-9831

http://www.frontlineconstructi...

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Frontline Construction 912 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Frontline Construction 912

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3/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

2/2/2023

I hired Robert Edwards the owner of Frontline Construction 912 to renovate my home. When I was diagnosed with breast cancer I told him I would have to put the project on hold and ask him to return my deposit he said he would that was at least 6 months ago. He has not returned my deposit .I filed a police report and they were willing to help but the DA would not pursue the case. The address to his business is bogus it is a apartment complex. There are allegations ge has cheated other people as well including a Alderwoman herein Savannah Resolution Sought Get my deposit back and put this guy out of business

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