Find a reputable business?

Complaints and Resolutions

FrontPoint Secuity complaints

Read Complaints File Complaint View Full Report

22675 Dulles Summit Court Suite 100
Sterling, VA 20166 | Get Directions

(833) 606-4476

http://frontpointsecurity.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against FrontPoint Secuity closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against FrontPoint Secuity

Sort by

6/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/21/2021

I contacted the company to cancel back in March since there is no active contract and I was having financial hardship due to Covid-19 and I became unemployed back in March of 2019. I was told that I had to go online to cancel and I did just that. Now I am getting phone calls 3/4 times a day. I told the rep I requested cancelation back in March yet they continue to call and now state that my account is past due for April and May. I sent a letter to an email given to me by the rep in March due yo his rude behavior on the phone. Emal: supportescalations@frontpointsecurity.com. I have today filed with Consumer Affairs and now BBB for resolution. I am at my wits end with this company. They are now harassing me calling numerous times a day from different phone numbers. They are quick to get money but don't live by their word when it is time to cancel. They want to fioce their way on people and continue to take your money. Bad business practice needs to come to an end. Your help is greatly appreciated. Resolution Sought Close my account and a letter stating my account us closed and in good standing aince I followed what I was told.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile