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Frontpoint Security Solutions complaints

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22675 Dulles Summit Court Suite 100
Sterling , VA 20166 | Get Directions

(833) 408-8428

http://www.frontpointsecurity....

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Total Amount in Dispute:
$498.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Frontpoint Security Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Frontpoint Security Solutions

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8/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/3/2022

This company said I signed a 3 year contract. I had 30 days to cancel and I did. Somehow they never got my cancellation request. I had a late payment they did not receive they accessed my bank account without notice. No email no call a one time access permission is not anytime permission even for past due they need permission to access. Resolution Sought I would like to remove my name from any business dealing with frontpoint they are fraudulent and shady.

2/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $498.00 Amount Settled: $0.00

Customer Complaint

1/12/2022

I Hope Bennett purchased 2 alarm systems in 2019 ,for 2 different locations. I canceled one because of inconsistencies and they will not cancel the other account they are charging every month as if I'm using the service when I'm not I paid for the EQUIPMENT, and they are charging me as if I'm still using their service, haven't used over 2 yrs. The person who did another contract told me he canceled the account but didn't tell me he attached to the other account I'm paying monthly 25.00 and last year my bill balance was 150.00 as of today it is 498.00 when I pay monthly 25.09 on a account I don't use. I have equipment that I'm not using that I purchased with cash before the service was turned on. Every month they lie and are getting my 25.00 I am disabled and retired ,and they keep threatening me because I ask why is it going up when the accounts are supposed to be closed and I pay what was owed, not for it balance to keep going up if I'm no longer using their service. Respectfully. Resolution Sought I want to be clear of a debt That I've paid monthly on with no service. They are not consistent but with inconsistencies. I GAVE WITNESS THEY OLD EMPLOYEE WITH EMAILS AS WELL AND MY FRIEND WHO IS WITH ME WHEN I PAY THEM MONTHLY

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