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FSM Contracting, LLC complaints

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3338 Verdent Street
New Port Richey, FL 34655 | Get Directions

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$300.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against FSM Contracting, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against FSM Contracting, LLC

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9/12/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $300.00 Amount Settled: $300.00

Customer Complaint

9/6/2022

Performed labor intensive work for a concrete slab. Finished it and stripped the wood forms it was a very large area and the owner of FSM CONTRACTING PAID EVERYONE ELSE FOR work that day except me. I was pretty much the only concrete finisher on this job and I have been very patient with the owner of FSM. He said that I would have my money by Sept 1 and that was a lie to me and I know that he has the money to go and pay me. Resolution Sought I just want to be paid for the work that I have already done and the job is completely done and the homeowner the work has been done for is very satisfied with the outcome of the project that FSM contracting did.

Company Response

9/12/2022

Per consumer: I wanted to let you know that I had a difficult time getting my pay from FSM contracting and It was not a good three attempts to get my pay from FSM Contracting LLC. However, I have received my money for my labor and I am letting you know that I have resolved this matter thank you so much for being so punctual and the quick acknowledgement of my situation. Thank you!

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