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FTCE/FELE complaints

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300 Venture Way
Hadley, MA 01035 | Get Directions

(866) 613-3281

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against FTCE/FELE closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against FTCE/FELE

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5/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

4/7/2022

This is a company that charges expensive fees for exams that people need to take in order to become a teacher in Florida. So far I've spent around $1200. They always charge full price. They only offer $75 retake fee for one exam only which is not the one I need. They charge $150 for their subject area exams in the subject you would like to teach. They make the exams nearly impossible to pass despite any study material that a person might find. So it's to their monetary advantage that people fail so they can continue charging full price every time. Or a person would just have to give up on their dream. Resolution Sought For them to charge less when it's retake of an exam. $75 instead of full price of $150

Company Response

5/5/2022

The FTCE is administered in accordance with State Board of Education Rule 6A-4.0021, Florida Administrative Code (F.A.C). The FTCE registration fees are approved by the State Board of Education and written into Rule 6A-4.0021, F.A.C. Test fees collected by the Department's FTCE/FELE contractor (Pearson) are transmitted to the Department daility. The FTCE/FELE program, including staffing and research, is currently funded entirely by examination fees. General revenue funds are not currently appropriated by the legislature for developing and administering these examinations. The program has not been funded by the State Legislature since 2008. Detailed information regarding FTCE/FELE fees can be found at: www.fl.nesinc.com/FL_Background.asp The examinee may also contact FTCE/FELE Customer Service at 866-613-3281, if the yhave questions regarding FTCE/FELE test development, registration and fees, administration, or scoring.

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