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FTD.com, Inc. complaints

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3113 Woodcreek Drive
Downers Grove, IL 60515 | Get Directions

(800) 736-3383

http://www.ftd.com

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Total Amount in Dispute:
$133.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against FTD.com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against FTD.com, Inc.

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4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $133.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

I ordered a funeral arrangement for my friends sons funeral several days before the funeral. The morning of the funeral I received the email with the tracking information stating it would be delivered. I had to work due so I could not take leave. When I checked my email again it stated the flowers were not delivered. I contacted FTD and was advised that the florist they used said the arrangement could not be delivered. I was very upset and asked why and they stated they did not have an answer only that the florist could not deliver it and that they could deliver it another day. I told them it was for a funeral and there was no other day and it should have already been delivered by the time I received the email. When I spoke to a supervisor she was very rude. Said all she could do was refund my money and then when I told her that was unacceptable she hung up. Resolution Sought I want flowers delivered to the family as well as a total refund.

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