Complaints for FTWI in Riverside, CA - 13158963

231 East Alessandro Blvd, Suite A-520
Riverside, CA 92508 | Get Directions

(951) 781-3602

http://www.webhostingaccounts....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege once fees are paid for website submission services, the company fails to submit their websites to web search engines, no monthly reports are received, or no response is provided when customers request progress information. Most customers complain the company ignores their requests for assistance. Emails and phone calls are not being returned. The company responds in a few cases by issuing refunds or credits. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against FTWI closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

FTWI complaints