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Fuelman complaints

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PO Box 70887
Charlotte, NC 28272-0886 | Get Directions

(800) 877-0800

http://www.fuelman.com

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Fuelman closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Fuelman

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3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

I paid my bill in full month after months then all of a sudden I'm receiving a a bill for gas $160 I didn't even purchase on the card because my card was lock after making several complaints on not able to use my card. Out of good faith I paid $80 on a mistake they admitted was there fault it on the telephone recorded conversation. Now they I got a bad mark on my business credit report say I'm 90 days without payment to company. Resolution Sought Investigate my payment history on this account and see that is shouldn't have had a balance because I paid my account in full every month and did have access to use my card for any gas because it was locked unable to use.. I would like my account to be updated as paid and report to the business credit bureau that my company RAW Ink Enterprise llc is in good standing with account.

11/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

10/31/2023

I have reached out since April 2023 that my address has changed and my email /contact information to my accounts manager Desiree Milligan via emails, which I still have, to request my deposit refund made when I opened account with Fuelman. My account is closed and paid in full, but i had not received my refund. They responded after months of attempts to request my refund, and stated it was sent to a previous address i lived at. And i never received it the address on the check was incorrect and not my forwarding address. Former address was 2713 W. Rosecrans Ave apt 2 Gardena, CA 90249, they sent me copy of a check addressed to 2713 W Rosecrans, apt 21A, Gardena CA 90249. Abd says the check was cashed. Refusing to send me my deposit. I had given them ample notice of address update, plus I have a old statement with my previous address listed on it so they should have my old address on file and check would have been returned to them because of mail forwarding. Something is off and they are not accommodating my request Resolution Sought I want a full refund, expedited to my new address in Sherman Oaks, CA 91403.

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