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Full Nation Moving complaints

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28721 Industry Drive
Valencia, CA 91355 | Get Directions

(855) 666-8363

http://www.fullnationmoving.co...

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Total Amount in Dispute:
$1,975.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Full Nation Moving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Full Nation Moving

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4/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,975.00 Amount Settled: $0.00

Customer Complaint

4/1/2022

I put a deposit down for a move from Longview, WA of $1975 Full Nation Moving to California but the company will not refund my money. They say I had a contract (not true) and although I missed their deadline by 2 days it is too late. They are willing to allow me to use their services if I take packing and storage which costs about $7,000. I am not interested. Resolution Sought Refund of the full amount.

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