Find a reputable business?

Complaints and Resolutions

Full Throttle Auto complaints

Read Complaints File Complaint View Full Report

57740 M51 South
Dowagiac, MI 49047 | Get Directions

(269) 462-9321

https://www.fullthrottleautotr...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Full Throttle Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Full Throttle Auto

Sort by

8/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/7/2021

I have a 2003 Honda crv that has been in and out of the shop. The last time it was in the shop over at full throttle they said it was the radiator. I took it over to another mechanic and was told this vehicle shouldn't have been sold at all. I was told by Ken at full throttle that he was going to put me in another vehicle cause I only owned 900 left on this Honda I was also told that any repairs to the Honda would be added to the back of the payment. they never gave me an itemized bill for any work they have done. I was called a liar when I talked to Ken on how many times the Honda has been in the shop over there. Resolution Sought Want my money back

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile