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Funai Service Corporation complaints

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200 Spiegel Drive
Groveport, OH 43125 | Get Directions

(888) 290-0871

http://www.funaiservice.com

Business Operation : Mon – Fri 8:30 to 5:30 (EST)
Customer Support : Mon – Sun 9:00 to 11:00 (EST)

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Funai Service Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Funai Service Corporation

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3/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

2/25/2022

I purchased a 65' Philips android smart TV on Walmart.com back in May 2021. I finally did an update of the software about a month ago now and the TV got stuck in the reboot feature. I contacted the company and informed of the problem because it was still under warranty. I sent the pictures and information that was requested, but was informed that the warranty couldn't be honored because "it looked like the label with the serial number had be tampered with. I sent a copy of the receipt along with the tracking information and delivery information. Why would I steal a TV that's the exactly as the one that was purchased. I was totally insulted and had the proof of purchase along with the amount taken out of my bank account. I don't think it's right for them to deny fixing the TV when it's been less than a year of purchase and it happened when the TV was updating and could have been something wrong with it in the first place. The TV constantly reboots shows the Phillips logo. They should be responsible for fixing since it's still under warranty and I have proof of purchase and delivery. I will also be sending a letter to the better business bureau. Resolution Sought I would like the business to reimburse me for the TV or have someone come out and fix it for me.

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