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Future Hyundai of Concord complaints

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4901 Marsh Drive
Concord, CA 94520 | Get Directions

(866) 979-7218

http://www.futurehyundaiofconc...

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Total Amount in Dispute:
$4,516.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Future Hyundai of Concord closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Future Hyundai of Concord

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9/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,515.84 Amount Settled: $0.00

Customer Complaint

8/23/2024

On 03/31/2024, my fiancé and I traded in our old car for a new one. We were offered three deals, and we declined two because we specifically did not want negative equity rolled over. After we left, the GM came over and offered us a deal, saying that he would pay off the car off at $29k and sell us the new vehicle at MSRP which was $36816.00. We agreed and moved forward with the deal. When I signed paperwork, I had my 8 month old baby in my arms while signing documents. I was told what I was signing, but it wasn't disclosed to me that the negative equity would be rolled over to the new loan. The finance representative was telling me throughout the process we are paying your car off. We didn't realize this until my fiancé needed information about who finance the car in order to purchase car insurance. At that point, we realized that we had been misled and scammed into signing a contract without knowing that the finance department would roll over our negative equity to the new loan which was $4515.84. Our vulnerability was exploited by this dealership because they knew we were just trying to leave since we had already been there for several hours with our baby. They did not fully disclose all the information they promised which to me is a fraudulent practice on their behalf. When it came to buying additional coverage to the car the finance representative mentioned the car had a negative equity. My fiancé stated that there should not be negative equity on the car since you are p Resolution Sought All I want is for them to pay 4515.84 towards my vehicle.

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