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Future Nissan complaints

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600 Automall Drive
Roseville, CA 95661-3022 | Get Directions

(916) 969-5700

http://www.futurenissan.com

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Future Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Future Nissan

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9/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,500.00 Amount Settled: $0.00

Customer Complaint

8/8/2023

I leased a Nissan Ariya 2023 and I leased the vehicle according to the lease advertisement published by Nissan website. Since this car is electric I was supposed to get Federal and State rebate end of the year. Nissan took my federal rebate per my agreement I signed which is not right. They have advised that lease deal and they are not saying that they are going to charge my rebate. But Nissan dealership took my rebate. Could you please contact Nissan dealership and need my rebate back. This is a Froud and needs to stop these illegal practices. Resolution Sought Need my federal rebate $8500 back

8/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

7/12/2022

I was able to get half of my money but never reimbursed for the rental and when they left me walking when they picked up the rental . But mainly why did they reimbursed for only half of my money Resolution Sought I would like another Nissan I had their juke for 20 payment good standing go late for one day and they took my for one day late how am I supposed to make a payment on something if I can't get to work

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