FuturePOS complaints

Future POS is supposed to process our business's credit card payments. From Feb. 21 thru March 5 no payments were made to us. We were shut down March 16 due to the coronavirus. Our accountant discovered the missing payments on April 24 when she did our monthly accounting. We immediately reported this to the company's representative in our area who said he could see that the money was missing and would get to the bottom of it. After a few weeks of calling back and forth he told us that it was too late to do anything about it. They would not pay us. We talked to an attorney who went over all the numbers and records with us. She contacted the company with specific dates and amounts. We even had records of customers whose credit cards were charged. One representative seemed to be aware and tried to help us until she saw our file was flagged. Only their legal department could handle this so she could do nothing further. Legal said that they had notified us during the time period in question that we were offline. Since we did nothing about it they let it go. Our attorney asked to whom and how this notification was made as well as specific amounts. They sent back an email dancing all around the questions but answered neither. We said we have credit card receipts for everything. If we were offline they wouldn't have been been able to be printed. They said that it happens and that our settings aren't good. THEY ARE THE ONES WHO SET THEM UP, not us. Resolution Sought We want the money owed us. OUR money. We have been shut down for 2 and 1/2 months and need this money. It would be great if they paid our legal fees.

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I am not satisfied with this result. We never received a response until now. We are dealing with the BBB in Washington, D. C. at this point. We have supplied the company the documentation to respond and we are waiting. This company had all the information from the start.

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