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FuturHealth complaints

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3902 La Cresta Drive
San Diego, CA 92107 | Get Directions

(831) 900-4723

http://www.futurhealth.com

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Total Amount in Dispute:
$1,779.00

Total Amount Settled:
$764.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against FuturHealth closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against FuturHealth

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8/22/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $635.00 Amount Settled: $635.00

Customer Complaint

7/17/2024

I canceled my subscription immediately and they took the money out. I disputed it with my bank and they refunded my money and then took it back out and now the company won't refund me because I disputed it but they got the money. I haven't received any type of service or product from the company. Resolution Sought I would like a refund. I received no service or product. I just want my money back.

Company Response

8/12/2024

Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We processed a partial refund of your subscription fee, totaling $539.59 on July 25th, 2024 after the credit card dispute that blocked our previous efforts to refund was resolved. In addition, we have issued a refund for the remaining $99 today August 12th to the original card We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at (831) 900 4723 or [email protected] if you have any further questions or concerns.

8/13/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $129.00 Amount Settled: $129.00

Customer Complaint

6/5/2024

They have extremely misleading marketing indicating that their service and medication are provided at the flat fee. After to you agree to their terms and only then do you learn that the weigh loss medication is $400. Extremely misleading. I asked for a refund within an hour of realizing the medication cost and they refused. Had they listed the medication costs where people can see them before agreeing to terms this type of duration would not happen. Seems preditory Resolution Sought To just warn other people of the actual medication cost. The refund of $129 would be great.

Company Response

8/1/2024

Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. It is stated the medication is not included, but we are working on making it more clear to customers to avoid these situations in the future. We processed a full refund of your subscription fee, totaling $129 on 6/3/24. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at 831 900 4723 or [email protected] if you have any further questions or concerns.

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