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FuturHealth complaints

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1120 Rosecrans Street #297
San Diego, CA 92106 | Get Directions

(831) 900-4723

http://www.futurhealth.com

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Total Amount in Dispute:
$1,015.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against FuturHealth closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against FuturHealth

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6/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $399.00 Amount Settled: $0.00

Customer Complaint

5/24/2024

I signed up for their diet program which included physician care and prescription. I received my first month they required bloodwork which I complied since then whenever I started getting low I tried contacting them to set up an appointment with the Dr (as required) cannot get in touch with them via virtual chat, email, or on the phone. Sat on hold multiple times for 15 plus minutes and then it would say all representatives are busy and then hang up. This has happened to repeatedly and they charged me and I haven't get ten any sort of resolution. Resolution Sought Either fulfill my order or refund my money.

6/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $615.57 Amount Settled: $0.00

Customer Complaint

5/20/2024

I placed an order online for weight loss medication I was told the price was $199, then as I entered my card information and proceeded to the next page all these other fees came up. I was immediately charged the 199 plus another 399 which was only mentioned after my card was charged on the next page. Only to find out I will also be paying a monthly subscription fee. I immediately attempted to cancel. No answer through their chat service or phone number provided on their website. I called emailed and tried chat service during their normal business hours and nothing. I read the reviews and seems I'm not the only one this has happened to well over 50+ people. I had to reach out to my bank and dispute the charges. Hopefully they don't try to charge me again. Please please do something about this company. They are ripping people off. Resolution Sought Refund me my money and not charge me anything any more for a service I immediately canceled and did not use.

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