Complaints for G & W Towing in Costa Mesa, CA

965 West 18th Street
Costa Mesa, CA 92627 | Get Directions

(949) 642-1252

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints for this company allege a variety of service and billing related problems. One complainant alleges his vehicle was impounded due to being unregistered, and was being lein sold without him ever receiving notices or any correspondences advising him of such. The complainant reports, he contacted the company after 30 days to retrieve his vehicle. He was advised his vehicle would be sold that day. Other complainants report illegal tows, or rude or unhelpful company personnel, or price gouging with no itemized invoice. To date, all complaints are unanswered. Prusuant to the California Vehicle Code Section 22658 K, towing companies who refuse to accept a valid bank card as payment from the registered owner, or registered owners' agent are lible to the ownerfor 4 times the amount of the tow and storage charge (not to exceed $500). This same code section (22658 K.

Complaint Closing Statistics

0 complaints against G & W Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

G & W Towing complaints