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G-Brothers AUTO Brokers complaints

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1679 Joyner Avenue
Marietta, GA 30060 | Get Directions

(770) 629-8266

http://www.gbrothersautobroker...

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Total Amount in Dispute:
$5,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against G-Brothers AUTO Brokers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against G-Brothers AUTO Brokers

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,700.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I bought my car March 1st on the second the check engine came on. I called Brandon the sellers men to drop my car off to be fixed before I can bring it back it started to overheat. I returned the car to them to be fixed. They didn't give a loaner to drive while my car was getting fixed. I came back a week later they said the car was fixed. I took it back the next day because the coolant area had coolant that look like dirt and the temperature gage didn't move. They said it would fixed that Friday. The loaner they gave me broke down on me going home. They told me my car was ready once again. I got the car and it still has the same results. I asked for my money back because I have been there four times and they haven't fixed the car at all. He will not give me my money back. I haven't had this car 30 days. Resolution Sought Be better salesman and not scam artist, treat people the way you would want to be treated.

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