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G N R Construction, Inc. complaints

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28953 Davis Lane
Highland, CA 92346 | Get Directions

(951) 906-6776

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Total Amount in Dispute:
$3,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against G N R Construction, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against G N R Construction, Inc.

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5/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,800.00 Amount Settled: $0.00

Customer Complaint

4/24/2024

German Reyes came to give us a quote on our backyard for cement. We gave him a deposit of $3,800 and the remaining $3,000 was to be paid when the job was finished. He quoted us 2-3 weeks to finished the job and it's now been a month and he hasn't finished it. My husband has reached out to him and no response. The card he left us has a different business name and address and also doesn't have his license number. We think he messed up our sprinkler system too. Resolution Sought Our desired outcome is to get our deposit of $3,800 back or at least $2,000 back due to him not completing the job. Please look into this man and his company as he is stealing hard working money from people.

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