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G Skin & Beauty Institute complaints

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17 North State Street #400
Chicago, IL 60602 | Get Directions

(815) 786-7266

https://gskinbeautyinstitute.e...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against G Skin & Beauty Institute closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against G Skin & Beauty Institute

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1/8/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/8/2023

I attend G Beauty in Chicago. There has been several unfair events that have happened since I have started. The teachers here (Ms.Margo) in particular never show that they care about the students learning or the products we do not receive. For example, I am a lash tech and came to this school specifically for lash extensions. We received small lash kits while certain students received the upgraded version of the lash kits. That is unfair and I am speaking out on it on behalf of other students as well. We do not receive the learning we are supposed to get, we teach ourselves or have to learn from other students. Resolution Sought I would like for everyone to have the same kits so that everyone is able to learn the same. Also. I would like for us not to have to teach ourselves.

Company Response

12/27/2023

Unfortunately, the lash kits have changed. The original supplier stopped making the lash kits so we have a new supplier and the kits are the same cost except the items in the kit are a little different. I am sorry for any confusion any of the students have experienced due to the change in supplier. The students are all receiving the same education.

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