Complaints for G T Photography in Murrieta, CA

41427 Iona Circle
Murrieta, CA 92562 | Get Directions

(951) 677-3992

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to keep scheduled appointments, fails to produce pictures, and fails to return telephone calls or otherwise perform as agreed. Some complainants allege that proofs are delivered, but they are are unable to contact the company to receive photos or negatives. Complainants also report poor or inadequate customer service. Calls are not returned, and emails are allegedly not responded to. One complainant reported the company resolved her complaint. This complainant requested delivery of the photos and album. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against G T Photography closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

G T Photography complaints