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G3 Solar complaints

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272 West 200 North, Suite 200
Lindon, UT 84042 | Get Directions

(775) 318-5994

https://g3solar.com/

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Total Amount in Dispute:
$46,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against G3 Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against G3 Solar

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2/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $46,000.00 Amount Settled: $0.00

Customer Complaint

2/2/2024

G3 came to the door selling solar and guilted us unto buying it. We financially couldn't afford it. But they said we can make payments which were suppose to be lower then our power bill. Needless to say they aren't and our solar is still not working. It's been about 9 months. Now they are dodging us. I called the bank and made a complaint there also. We feel this company is out for the money and not to fix the problems. We have told them numerous times to come and get their stuff. And still haven't done that either. We are done fighting with this solar company. Everything the salesman river skinner said was a lie. We even received a few bills from the bank with a suggested payment of 5,000. Who has that kind of money for a payment? Resolution Sought We would like them to come get their stuff off our home and cancel the contract.

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