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G5 Entertainment Games complaints

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505 Montgomery Street, Suite 1151
San Francisco, CA 94111 | Get Directions

(468) 411-1115

http://www.g5e.com

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Total Amount in Dispute:
$2,120.00

Total Amount Settled:
$0.00

Complaint Experience

79%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

29 complaints against G5 Entertainment Games closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
19	Agreed to make an adjustment
4	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
0	Unanswered

29 complaints against G5 Entertainment Games

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2/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/29/2024

No way to completely uninstall G5 launcher and all the files remaining on my Windows 10. Resolution Sought Provide an uninstaller.

Company Response

1/30/2024

Hi there! We've responded to the user's complaint today, requesting some details on the issue. Here is the link to the ticket for the user's convenience- https://g5entertainment.zendesk.com/agent/tickets/2449029. To be able to view the ticket, you must log into your support account. Alternatively, user can respond via notification in the email.

Customer Rebuttal

1/31/2024

Company said there is no automatic way to completely uninstall like most Windows applications. They said I must manually find and delete remaining files and registry entries, but did not provide me with any instructions how to find the files or registry entries. So I have no idea or process to completely remove all parts of this application from my Windows computer.

Company Final Response

2/2/2024

Hi there! We will get back to the user with detailed instructions on his request in the ticket - https://g5entertainment.zendesk.com/agent/tickets/2449029

1/11/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $16.74 Amount Settled: $0.00

Customer Complaint

1/4/2024

I purchased some tools to assist with the game Sherlock I have been playing. They have taken the money but I have not received the tools. I have emailed them twice but not received a reply Resolution Sought I would like the tools that I have purchased or a refund

Company Response

1/9/2024

Hi there! The user has reached our G5 Customer Support Service, and we are currently working on resolving the issue.

Customer Rebuttal

1/10/2024

Thank you. They contacted me yesterday so hopefully it will now be sorted

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