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G5 Entertainment Games complaints

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505 Montgomery Street, Suite 1151
San Francisco, CA 94111 | Get Directions

(468) 411-1115

http://www.g5e.com

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Total Amount in Dispute:
$587.00

Total Amount Settled:
$0.00

Complaint Experience

81%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

16 complaints against G5 Entertainment Games closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
10	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
0	Unanswered

16 complaints against G5 Entertainment Games

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4/27/2025

RESPONSE: Making a partial refund Amount in Dispute: $12.49 Amount Settled: $0.00

Customer Complaint

4/14/2025

On 01.04.2025 I attempted to purchase a game pack. A message came up on the game, saying there was an error and I had not been charged. However, I was sent an invoice from Paypal and £12.49 was deducted from my account without having received the items I paid for. I reported the problem to G5 support, who said they had passed the details to their Technical Team who were looking into it. On 13.04.2025 I asked for a refund as they had not resolved the issue. I was sent an email that said their game logs showed the items had been credited to my account. This is just not true! I replied to this effect and asked to speak to the manager, but having read the reviews for the site, I think they will continue to fob me off and say I have received the items Resolution Sought I would like a refund of £12.49

Company Response

4/15/2025

Today I received compensation for another issue, which i didn't report, where I had entered a contest but not received the prize. The company credited my account for not receiving the prize, but still insists that their game logs show that the disputed games pack that I raised the complaint about was correctly credited to my account, which is wasn't. I still wish to pursue a refund for the £12.49 detailed in my complaint.

2/5/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/22/2025

ever since you updated my game in the middle of a quest (which you have never done before) I have not won a single event after many hours of play what have you done are you just making me use up all my resources and buy more? Resolution Sought return to the status before the latest unscheduled update

Company Response

1/24/2025

Hi there, please write us at [email protected], so that we could investigate this issue. We would gladly assist you. Thanks!

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