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G7 Computers complaints

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101 Leicester Street
Canandaigua, NY 14424 | Get Directions

(585) 678-5179

http://www.g7computers.com

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Total Amount in Dispute:
$225.00

Total Amount Settled:
$225.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against G7 Computers closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against G7 Computers

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5/23/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $225.00 Amount Settled: $225.00

Customer Complaint

5/19/2022

We sent our vehicles computer to them. They sent it back and said they repaired it. They refused to send back the part that was replaced and they would not call us back about it. We were not sure if anything was wrong. The seal on the computer was never opened. Resolution Sought Give us a refund

Company Response

5/20/2022

This was fully resolved with the customer.

Customer Rebuttal

5/23/2022

A refund has been issued. The problem has been resolved.

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