Find a reputable business?

Complaints and Resolutions

Gabe's complaints

Read Complaints File Complaint View Full Report

5750 Harrison Avenue
Cincinnati, OH 45248 | Get Directions

(513) 574-0581

https://gabesstores.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gabe's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gabe's

Sort by

4/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/6/2025

Bought defective accent rugs from Gabe's. When I finally started to use them, they started shedding and as a result, I was picking up handfuls of materials from the runners. The store doesn't want to take responsibility for defective merchandise. I just simply wanted to exchange the runners or receive a store credit. I tried to return the items after their Christmas cut off date of 1/19/25 but I explained that the purchase wasn't a Christmas return it was a defective merchandise return. I didn't start using the items right away so I had them for a month or so after their Christmas cut cut off date for Christmas returns. I emailed the corporate office and they left the decision at the discretion of the store manager which was useless because that's why I contacted the customer complaint department because I didn't get any results from the store in which I tried to return the items. They have my money and I have merchandise that I can't use. Resolution Sought I would like the business to take responsibility for selling defective merchandise and be accountable for their defective merchandise.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile