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Gainey's Lube Center complaints

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680 Highway 1 S
Lugoff , SC 29078 | Get Directions

(803) 438-8480

http://www.gaineyslubecenter.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Gainey's Lube Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gainey's Lube Center

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9/6/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

Turn the walk on the side of the road and he's cussing people out he's got flowers there and different kind of stuff where there's no walkway and it is not safe to be around there and he's cussing people out and he really does not need to be cousin and threatening people and there is no way to walk and I got hurt at this business and he does not want to handle it the correct way and he's threatening people and pushing them off their bikes into the middle of the highway of a busy highway at that Resolution Sought I would like to see that business close for permanently and if not I'm going to press charges against them in a lawsuit he is not handling things correctly he is handling things poorly cousin people out and threatened to do bottling harm to him I would like to see that business close

Company Response

8/23/2022

Please remove this complaint against my business. She constantly harasses my business and my customers. She's not allowed on my property and has a no trespassing notice against her. Thank you.

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