Complaints for GainSaver in Signal Hill, CA

3310 Industry Drive
Signal Hill, CA 90755 | Get Directions

(562) 606-1096

http://www.gainsaver.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery and inventory related problems. Some customers complain they receive defective merchandise and encounter difficulties with refunds and exchanges. Some complainants report the company sells out of stock merchandise or in some cases attempts to substitute out of stock items with another brand. In a few cases customers complain that the specifications or functions of items purchased were misrepresented at the time of the sale.~~The company responds to complaints by agreeing to send call tags for pick ups making exchanges or issuing refunds.

Complaint Closing Statistics

0 complaints against GainSaver closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

GainSaver complaints