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GameStop Corporation complaints

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625 Westport Parkway
Grapevine, TX 76051 | Get Directions

(800) 883-8895

http://www.gamestop.com

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Total Amount in Dispute:
$9,556.00

Total Amount Settled:
$803.00

Complaint Experience

85%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

47 complaints against GameStop Corporation closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
1	Making a partial refund
15	Agreed to make an adjustment
1	Refusing to make an adjustment
21	Refuse to adjust, relying on terms of agreement
6	Unanswered

47 complaints against GameStop Corporation

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5/8/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

4/10/2024

I bought a supposably ' refurbished " ps4slim from GameStop. It was never refunded. It was so dirty inside that it took me day's to just clean the dirt and dead roaches out of it. Then it wouldn't read any disk's. I updated it and now it when you put a disk in it ejects it or says can't read disk. I have tried 8 different games and it wouldn't read any of them. It's going to cost more to replace everything that's not working then buying another one. I want my money back or a actual working PS4. I paid for something that was supposed to be fixed and working like new when it was totally defective. Resolution Sought I want my money back or a replacement PS4. I paid for something that is supposed to be fixed and working like new and it's been nothing but broken and a headache.

Company Response

4/25/2024

Hello Shaun, On behalf of GameStop, we apologize for this poor experience in association with our company. ? I'd love to look further into your request for you however I am unable to locate the transaction information associated with this issue. Please provide as much of the information below as possible as it relates to your inquiry. Once we are able to find your transaction we'd be more than happy to further assist you:? ? Transaction Date:? Store Location:? Date of Purchase: PRO Member ID#: Any Associated Product Serial numbers:? Order Number: Receipt information (top of your receipt directly to the right of the date. Format Example: 01234/ 01 - 002): If you have any additional questions or concerns, please do not hesitate to reach back out Best Regards,? Ever I. Ever I. | Better Business Bureau Liaison | GameStop

4/23/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

GameStop in Moline , IL - 3 times ive driven out of my way to the store during business hours. Lights are on open sign is lit and the store is locked for lunch break. No listed lunch break closures but no choice other than wait the 30 minutes or leave and come back. Different times each day as well. Resolution Sought Let me know when this issue has been corrected. List hours of closures

Company Response

4/10/2024

Hello Aaron, On behalf of GameStop, we apologize for this poor experience in association with our company. ? We strive to provide excellent service and ensure our stores are always open and available for our customers to come visit and shop with us. Unfortunately, there may be extenuating circumstances in which we may open late or have to close our stores temporarily during operating hours. I appreciate you sharing this experience with us and can assure you we'll do our best to minimize any sort of down time in our stores. If you have any additional questions or concerns, please do not hesitate to reach back out Best Regards,? Ever M. Ever M.| Better Business Bureau Liaison | GameStop

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