GameStop Corporation reviews

Ordered game console with controller ps4 pro

It was resolved after several emails and having to contact Business Alliance for resolution. Game system came dirty, controller was gray due to dirt. Then when hubby opened it there was no power cord. So without them able to give me a cord I went everywhere, no cord available. Yes they issued 25.00 in points, however I could not find a cord. Obtained one with Sony, however I was livid. I contacted BBB and Business Alliance contacted company, and was issued a partial refund due to the issues I had. I am happy of outcome, thanks GameStop for listening!

Poor customer service

A replacement manager name Gary for Gamestop located on Memorial Blvd. in Port Arthur Tx. held me responsible for his employee Elijah bothering me aggressive and hateful. I tried to ignore their employee from speaking anymore disrespectful purposely he personally kept being immature to defend my safety I tossed a paper object at the counter he stood behind to get him away from me I was not violent. The other employees don't try to get in my face and demand me to answer them since I am not his child this complaint is against Gary not training the guy to greet the customer when the assistant managers had to clear the guy issue he caused before I was even in the store. His manager kept defending him saying he managed for years and I open my account around the same amount of years he brought up. The previous Manager Raven I was explained was the previous manager of both locations in Port Arthur, Texas. This Complaint is for him to have to respect the customers when we come to Gamestop his employee Elijah should not be legally allowed to offend and taunt several careless statement to me when I ask what his problem is and he admitted he has drug issues. His manager defended him saying he not and theirs drug test employees have to pass but he was being unprofessional for not admitting the guy needed to be drug tested because he does not speak to customers legally he even say juvenile remarks which is what caused me to not allow him to taunt me in a store I pay for games not fight.