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Gametime complaints

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799 Market Street Suite 700
San Francisco, CA 94103 | Get Directions

(888) 355-0132

http://www.gametime.co

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gametime closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gametime

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1/17/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

12/16/2022

I spent $1450 on tickets for a game. My tickets were not labeled correctly as club seats and therefore we were not allowed in the club section. After getting security involved and thanks to a kind man in a suit, we were finally allowed to our seats. Gametime was only willing to give us a $150 credit, which is just not acceptable. This deserves reporting, not a happy consumer! Resolution Sought Refund, not a credit of $150

Company Response

1/4/2023

Hello there. Thank you very much for reaching out to us at Gametime regarding your tickets and seat location. We do apologize for any confusion over the location of your seats and our team has already reached out to you directly to resolve this situation so please keep an eye out for our email! -Gametime

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