Find a reputable business?

Complaints and Resolutions

Gametime complaints

Read Complaints File Complaint View Full Report

799 Market Street Suite 700
San Francisco, CA 94103 | Get Directions

(888) 355-0132

http://www.gametime.co

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$794.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Gametime closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Gametime

Sort by

4/21/2026

RESPONSE: Complaint was not answered Amount in Dispute: $394.00 Amount Settled: $0.00

Customer Complaint

3/26/2026

I am filing this complaint against Gametime regarding a ticket purchase I made in 2024 for a Myke Towers concert that did not take place as expected. I purchased the tickets through Gametime, making them the responsible merchant for this transaction. However, I have been denied a refund under the justification that the event has been "postponed" to the year 2099. I believe this is completely unreasonable and unfair. A postponement date set decades into the future is not a legitimate alternative to a cancellation, and it effectively prevents customers from receiving refunds for an event that, in practical terms, is not taking place. When I contacted Gametime for a resolution, their proposed solution was for me to relist the tickets for sale on their platform. This is not a realistic or acceptable solution, as it is highly unlikely that anyone would purchase tickets for an event scheduled in 2099. Additionally, after purchasing the tickets, I transferred them to my fiancée. Since then, Ticketmaster has disabled (greyed out) the transfer option, preventing her from transferring the tickets back to me or taking any action with them. This has left us completely unable to use, manage, or resell the tickets in any meaningful way. Gametime has repeatedly redirected responsibility to Ticketmaster, despite Ticketmaster confirming that I must resolve this issue with Gametime as they were the point of purchase. This ongoing back-and-forth has left me without a re Resolution Sought I am requesting a full refund of the total amount paid for these tickets to my original form of payment. This event has effectively not taken place, and the current "postponement" to 2099 is not a reasonable alternative. I also request written confirmation once the refund has been processed.

9/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

8/15/2025

I brought servers tickets to events and can't access rockers thru third parties not thru Gametime tickets. They won't refund my money.. Resolution Sought Refund my tickets unused...

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile